Built by ADCHEM.
Designed for the way we work.
COSMO is ADCHEM’s proprietary ERP and CRM platform, with integrated shipment tracking. It was developed to manage our sales, sourcing, documentation and logistics activities in one place — while giving customers better visibility of their orders.
One Platform for the Complete Order.
ADCHEM operates through offices and trading entities across different markets. COSMO was developed to help our teams work from the same information, wherever an order is handled.
From the first customer enquiry through sourcing, quotation, purchasing, shipment and invoicing, the relevant information is recorded in COSMO. This gives our teams a clear view of each order and helps us keep customers updated throughout the process.
When a customer works with ADCHEM in Dubai, Cairo, Lahore or Istanbul, our teams can access the same order history, documents and customer information.
"COSMO is the operating system nobody else in our markets offers — and it is the reason a federation of 10 independent trading entities behaves as a single, coherent distribution partner."
01
Order Management
COSMO follows an order from the initial enquiry through quotation, purchase order, shipment and invoicing. This keeps the different stages connected and reduces the need to enter the same information in multiple systems.
02
Shipment Tracking
Customers and ADCHEM teams can follow shipment progress from dispatch through delivery. This gives both sides a clearer picture of where an order stands and helps us respond quickly when there is a delay.
03
Regulatory Documentation
Customers and ADCHEM teams can follow shipment progress from dispatch through delivery. This gives both sides a clearer picture of where an order stands and helps us respond quickly when there is a delay.
04
Customer Information
Customer information and order history are available to the relevant ADCHEM teams across our offices. This helps maintain continuity when a customer works with more than one ADCHEM entity.
Six Modules.
One Connected System.
COSMO brings together the main activities involved in managing an ADCHEM order. Each module supports a different part of the process while keeping the related information connected.
01 / 06
Order Management
Manage enquiries, quotations, pro-formas, purchase orders and invoices within the same system.
02 / 06
Shipment Tracking
Follow shipments across air, sea and road transport, with key milestones recorded against the order.
03 / 06
Regulatory Document
Keep product and regulatory documentation together with the relevant customer and order records for easier access and follow-up.
04 / 06
Customer View
Access customer details, previous orders, samples and relevant interactions from one customer record.
05 / 06
Sourcing & Procurement
Record stock checks, lead times, supplier information and purchasing activity as part of the order process.
06 / 06
ADCHEM Group Operations
COSMO gives our different ADCHEM entities a common platform and operating process while allowing each local team to manage its market.
How an order moves through COSMO.
An order passes through several teams before it reaches the customer. COSMO keeps the information from these stages together so our teams can see what has already happened and what needs to happen next.
Know when something changes
Supply issues are easier to manage when they are identified early. COSMO gives our teams visibility of shipment progress, so delays such as a missed vessel, customs hold or documentation issue can be addressed sooner.
Keep documentation together
Product and regulatory documents can be linked to the relevant order in COSMO. This helps our teams locate the information quickly when a customer or internal team needs it.
Keep customer information within ADCHEM
COSMO is ADCHEM’s own proprietary platform. It was developed and is operated for ADCHEM’s business, with customer and order information managed within our own systems.
The System our Teams
Use Everyday.
COSMO is used by ADCHEM teams involved in sales, procurement, regulatory affairs and logistics. The interface brings the information they need into one place, helping teams follow an order, check its status and access the relevant records without having to work across several disconnected systems.
Different Offices.
One way of Working.
ADCHEM has local teams serving different markets, each with its own customers, suppliers and day-to-day requirements. COSMO gives these teams a common platform for managing customer information, orders, documents and shipments. This allows each office to work locally while remaining connected to the wider ADCHEM Group.
